October 2, 2024 - As remote work continues to grow, the need for secure and efficient mobile device management is at an all-time high. Cloud-based services like Microsoft Intune provide powerful solutions for organizations aiming to streamline mobile device management (MDM) and mobile application management (MAM).

This article explores the key features, benefits, and significance of mobile security tools, as they play an increasingly pivotal role in shaping the modern enterprise workforce.

Understanding MDM and MAM

MDM and MAM are cloud-based services designed to help organizations manage and safeguard mobile devices, users, and data. As components of enterprise mobility management (EMM) solutions, they work to prevent devices from being misused for non-work-related activities or becoming targets for cyberattacks.

MDM focuses on the device itself, giving IT teams control over device settings, security policies, applications, and user security. It handles tasks such as managing device configurations, enforcing security policies, pushing apps, securing corporate emails and documents, segregating corporate data, and remotely wiping lost or stolen services.

MAM targets the security of specific applications and their data. It manages mobile enterprise applications, business data, and app security. MAM can also delete company data from installed apps independently of the device, relying only on user accounts without needing device binding.

Key features to consider in mobile device management solutions

Modern solutions offer a variety of features and capabilities designed to enhance device and application management, bolster data security, and improve organizations' cost efficiency.

Below are some key features to consider when evaluating different options:

1. Device choice and customization

   There are situations when relying solely on corporate devices may not be ideal. In such cases, look for a product that offers the flexibility to support both corporate-issued devices and employee-owned personal devices. This will enable organizations to register, enroll, and manage both types of devices and install corporate applications through a company portal. This is particularly effective for organizations that have implemented bring-your-own-device (BYOD) policies.
   
   While personal devices can also be managed with these tools, they often present more challenges due to their open nature. If assistance is needed in customizing support for these platforms, tailored solutions can provide valuable support. In such cases, it is best to reach out to specialized professionals, like the Digital Services Practice at Citrin Cooperman, to help in developing a tailored strategy.

2. Deployment and onboarding

   Whether an organization chooses to handle the process internally or partner with a third-party provider that focuses on these types of solutions, it is important to select a product that offers step-by-step guides explaining how the company can deploy and integrate its offerings within their existing infrastructure.
   
   The right tool will offer a user-friendly interface and ease of setup regarding policies for different device types and platforms.

3. Maximum productivity in the workplace

   Modern MDM options enhance employee productivity through various features and functionalities. Using Microsoft Intune as an example, one key feature is MAM, which ensures employees have the necessary applications for their roles from the start.
   
   Intune also boosts productivity and security in several ways. For instance, Windows Hello for Business allows employees to log in using a PIN or biometrics — such as fingerprint or facial recognition — rather than traditional passwords, streamlining the sign-in process.
   
   Additionally, Intune supports single sign-on (SSO) with Azure Active Directory, enabling employees to authenticate once and gain access to all required applications and systems, saving valuable time and effort.

4. Easy roles and permissions

   Platforms that utilize a role-based access control (RBAC) model assign permissions to users and groups according to their roles and responsibilities within the organization. If an organization has a Microsoft-enabled infrastructure, choosing a solution built on Azure AD with an RBAC feature allows the organization to create custom roles and assign them to specific users and groups. This will allow the organization to manage access to various features and data, such as device management, app management, compliance policies, and more.
   
   To ensure admins have only the necessary access, it is recommended that they create roles within the system and map them to the appropriate Azure AD groups.

5. Unified endpoint management

   With numerous elements to manage, it is crucial to seek a solution that provides a unified approach to endpoint management for overseeing devices and platforms. This approach will not only streamline IT operations but also ensure consistent enforcement of security policies across the organization. Additionally, it simplifies the management process, reducing complexity and the risk of oversight.

Empower your platforms with Citrin Cooperman

Unlock the full potential of secure mobile device management with Citrin Cooperman. Our tailored solutions are designed to help you confidently manage and protect your organization's devices, data, and applications.

Ready to take the next step? Citrin Cooperman’s Digital Services Practice is well-equipped to help you enhance your business’ mobile strategy and ensure your workforce is productive and secure. Contact us today to get started!